Insurance & Direct Billing

Use Your Insurance for Massage & Acupuncture!

Receipts:

• Massage Therapy receipts are for massage insurance only

• Acupuncture receipts are for acupuncture insurance only

• Receipts are issued separately for insurance or tax purposes

• Please note: Direct billing is not always successful.
  If billing cannot be processed, you will receive an email receipt only (no paper receipts) to submit to your insurance provider.

  Insurance & Billing Information

  Direct Billing is available through:

• Provider Connect

• Alberta Blue Cross

• Telus Health eClaims

• Sun Life

• Medavie Blue Cross

• PBAS Provider Portal

• The ClaimsXchange

  Insurance Card:

  • Please provide a clear digital copy (front and back) of your insurance card. (Paper copies are not accepted.)

  • The name on your appointment must match the name on the insurance card.

  • If your insurance is under your parent or spouse, please provide their full name, date of birth, and year.

  Direct billing is not always successful.
  If billing cannot be processed, you will receive an email receipt only to submit to your insurance provider.

  Responsibility for Fees:

  • Massage insurance applies only to massage therapy.

  • Acupuncture insurance applies only to acupuncture treatments. (needle acupuncture is required).

  • If your insurance does not cover the full treatment fee, you are responsible for paying the remaining balance at the time of your appointment.

  • Cancellation fees are not covered by insurance.

  Booking & Coverage:

• Please check your insurance coverage before booking

• If you have questions about your plan, contact us by email or text and we’ll help confirm your eligibility

• Please note: Cancellation fees are not covered by insurance and must be paid by the client

Accepted Payment & Insurance Methods:

• Credit & Debit Cards (Visa, Mastercard, AMEX)

• Cash (exact amount only)

• Interac e-Transfers

• Direct billing for eligible insurance plans

Cancellation Policy:

• 24+ hours’ notice required for cancellations or rescheduling

• Same-day cancellations or no-shows incur the full treatment fee

Find your insurance company!

overview of the direct billing capabilities for various insurance portals in Canada: